| troubleshooting
new: If Real Player G2 plays
all files from this server in the same bad sound: select: <options>
<preferences> <performance>
click on sound card compatibility
<settings>
It can happen that the checkbox
'disable custom sampling rates' is checked because of some weird
presets. Uncheck this checkbox.
0) You downloaded the file
and saved it but now you don't know what to do? Use your file-manager (i.e.
Windows Explorer) and double click on the file. Now your Real Audio (or
mp3) player should start and play the file. If not, your player has not
been installed right or you don't have one. Your system should be configured
that the file endings (*.ra) (*.mp3) should be associated with those players.
In doubt download the latest versions and (re)install them.
DOWNLOAD
your REAL AUDIO PLAYER now.
DOWNLOAD
your MP3 PLAYER 'WINAMP' now.
1) weird data or only the
text "http://www.onlovestar.com/..." is displayed by your browser? Check
if RealAudio Player or (RealMedia Player) is installed at all. If yes,
check your browsers (Netscape/Microsoft Internet Explorer) options/preferences:
files with the extensions "*.ra", "*.ram", "*.rm" should be started/handeled
by the RealAudio Player. The same for your mp3-Player (for example WinAmp)
and the extension "*.mp3". If unsure, (re)install the players.
2) option 'Listen to...':
known Problem for Real Audio Player Version 3.0: Error 14 says something
like 'File not found'. Then please use the download option (the file is
there!) or update to a higher version of the Real Player as you should
have those problems more often.
This problem is also known
for the WinPlay player for mp3. Use download or install the more often
used WinAmp 1.92.
3) option 'Listen to ...':
It can happen Netscape (or the Internet-Explorer) does not start the RealAudio
Player but offers to save the file to disk instead. Then you should save
the file to disk with the extension "*.ra", "*.rm" or "*.ram" and start
it from your Windows-Explorer. Another possibility is: Check on Options/Preferences
of your browser, change file handling for those extensions from save to
disk to open with RealAudio Player.
4) MP3: your browser has
downloaded the file and started an application. You receive the error message:
'file format not supported'. Then the browser usually has started the windows
internal media-player which does not support mp3. Then you will have to
change your browsers preferences: Go -edit- -preferences-,
search for (-Navigator-) -applications- and search the entry
for -mpeg audio- or similar with the file -extension mp3- (usually
mime type -audio x-mpeg-). Change -handled by application-
and select your mp3-player (for example the WinAmp). You don't have a mp3-player?
Click on help.
To rescue the downloaded
file (you do not want to download it again), copy it from the c:\windows\temp
or c:\windows\temporary internet files directory into another and start
it from the Windows Explorer. If you have the same problem there, you have
to make the same procedure for the Explorer or you start the mp3-player
first and use the option -open- -file-
z) Any problems that are
different? This service will only be improved by your help. Tell the problem
and best give information on RealAudio version, browser version and operating
system. mail here
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